IRCTC Customer Care Number, Toll Free Number

IRCTC customer care number, toll free number, regional numbers, emails and office address is provided below to help you send inquiries to IRCTC support.

IRCTC Customer Care No. 011-39340000, 011-23340000 (Most Reliable)
IRCTC Complaints/Suggestions Number: Call 138 or Text (SMS) your complaint to +919717630982
Report Dirty Coach/Toilet: Type “Clean” and SMS it to 58888
IRCTC Online Complaint Form: Click Here
IRCTC Security Matters Number: 182
IRCTC Station/Pantry Food Related Complaint: 1800 111 321 (Toll Free), 011-23345300
IRCTC E-Catering Customer Care Number: 1323, 0120-4383892-99
IRCTC Tourism Packages Number: 1800-110-139  (Toll Free)
IRCTC Customer Service Email:
Cancellation/Refund of E-tickets:
E-Catering Customer Care Email:

Indian Railway Catering and Tourism Corporation is a subsidiary of the Indian Railways that handles online ticketing, catering and tourism operations of the railways. We have provided important IRCTC customer care numbers at the top. You can call IRCTC customer care numbers for queries related to online ticketing, catering and tourism packages.

For ticketing complaints call 138 or 011-39340000 or SMS your complaint to +919717630982. Alternatively, you can submit your complaint online Here

For PNR Enquiry, you can also send an SMS. Write PNR in write option of your message box followed by your 10 Digit PNR Number and send it to 139.

If you don’t like the food served by panty car and on the station then you can call the toll free number 1800111321 between 7 am to 10 PM to lodge your complaint. The complaint can relate to anything including overcharging, less quantity or substandard quality. It will be addressed on real-time basis.

For e-catering bookings, complaints and feedback call 1323 or 0120-4383892-99 or email

IRCTC Regional Customer Care Numbers (Ticketing Support)

IRCTC Ahmedabad Customer Care Number : 079-2530-0000
IRCTC Bangalore Customer Care Number: 
IRCTC Chandigarh Customer Care Number: 172-2530-0000
IRCTC Chennai Customer Care Number: 044-2530-0000
IRCTC Delhi/NCR Customer Care Number: 011-3934-0000
IRCTC Hyderabad Customer Care Number: 040-2530-0000
IRCTC Jaipur Customer Care Number: 0141-4020194
IRCTC Mumbai Customer Care Number: 022-2530-0000

IRCTC Catering Customer Care Numbers

IRCTC Online eCatering Number (Third Party Caterers): 1323, 0120-4383892-99
IRCTC Railway Catering/Food Complaints/Feedback Number: 1800 111 321

IRCTC Tourism Customer Care Numbers

Tourism Package Inquiry Number: 1800-110-139  (Toll Free)
For Hotel Query: 9313223344

IRCTC Customer Care Emails

1. for I-tickets/e-ticket complaints
2. for cancellation of E-tickets, refund and failed transactions.
3.  for queries/requests related to e-catering.
4. for Mumbai suburban season tickets.
5. for tour packages by IRCTC

IRCTC Office Address

Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor,Statesman House,
Barakhamba Road, New Delhi 110001.
Fax: 011-23345400

  • rambabu rai

    bhai tera rupya mil gya kya…mera bhi cut gya par mujhe mila nhi

  • Anil kumar

    sir mera ticket ka paisa kat gaya hai or ticket bhi nhi hua hai sir please mere problam sol kere mera ticket samastipur se hawra tak tha 28 march 2017 ka mithila express ka

  • Neelesh Sharma

    सब झूठ हैँ एक भी नम्बर रिसीव नही किया जाता
    और 5-10 का बैलेंस भी काट लिया जाता है सब कमीने है

  • anonymous

    Indian Railways and Indian Government the most useless thing in the whole world.. Govt Employees kaam karte nahi hai salary paet me daal do inke bas.. koi complaint ho toh inke number nahi lagte hai.. Rail budget k naam pe apni jeb bharte hai or tarakki kahi nazar nahi aati.. phone attend krne k liye employee nahi rkhte hai.. log berozgaar baithe hai par ye salary nahi dena chahte isliye log nahi h jo customer k queries ko sun sake.. bakwas railways Chor IRCTC. Wese kehte hai hum 24*7hrs available hai par bhagwan hi jaane kaha pe.. na phn uthate hai or na hi e-mails ka reply krte h.. or agar Reservation centre complaint le kar jao toh wo kehte hai IRCTC pvt company hai hum kuch nahi kar sakte.. sab chor hai.

  • gourav

    hi ,
    sir/ mam,
    gourav kumar pradhan , i have canclelled one ticket PNR Number: 4227439096
    refund amount of Rs. 305
    pay amount of rs . 625
    why ? our company tacking 50% amounts… take action otherwise i will published on paper irctc company is fack….

  • Dinesh Parab

    I am trying 011-23345400 / 011-23340000 / 25300000 these numbers since last 2 days, but it seems nobody bother to pickup the call…..Really very very bad service on of Indian Railways…

  • Shravan Kumar

    my dear sir my requste
    passenge name wrong ayindi aduke eppude nuvve currecte chayalli sir
    passenge cuirrecte name naveenkumar
    passenger wrong name nakeenkumar ayindi please sir

  • v k arora

    The whole universe knows that train no 12716 was cancèlled on 20.02.2016 due to the rail roko agitation in haryana, but the railways. When i asked for refund of pnr2415262595, i was informed that train was not cancelled as per railways records. This means the railways had not refunded lacs of rs. For this train and many people like me may be harassed. We all have only hope left with us is the consumer court unless the railways themselves relize and rectify their records

  • Firoz Rehman

    loads of trouble in generation in new login still trying to mail and contact u people no customer cvare number is contactable

    man i WANT 2 GENERATE this for my personal use u might b providing it to agents but what about the consumers

  • kintesh patel

    irctc all customer care very very bad no call attend no response

  • kintesh patel

    Hello sir i am cancelled tatcal ticket but not refund money this is my pnr number 8146523235

  • nisar vangan

    s very poor…money not refunded..also they detect some amount daily(5.26 rupess from my account,dont know why)IRCTC (TIPS/SCG?POS?IRCTC?DT.11-MA) 5.26 rupees


    Dear Sir,

    I was booking train reservation through E-TICKET from Ranchi (RNC) To New Delhi (NDLS) on 14/03/2016 & 15/03/2016, for the journey on 29/04/2016, but PNR no. & passenger details are not generated,

    IRCTC charged Rs. 4105.8/- and Rs 4105.8/- (second attempt) for non-booking of e-tickets, mode of payment is Citibank credit card, transaction details are as follows :

    Transaction ID : 100000461267733 (1st attempt) & 100000461961524 (2nd attempt)
    PNR No : Not generated
    Train No/Name: 12877 / RNC GARIB RATH
    Class : 3 AC
    DOJ : 29/04/2016
    Ticket Type : E-ticket

    Payment Details:
    Payment option : Visa/Master Card
    Ticket Charge : Rs. 4060/- (1st attempt) & Rs. 4060/- (2nd attempt)
    Total Charges : Rs. 4105.8/- (1st attempt) & Rs. 4105.8/- (2nd attempt)

    pls look into the matter and revert the amount to Citibank .


    Brajendra Jerai

  • rahool

    please send any one railway toll free number


    10 DIN HO GAYE TICKET CANCEL KI .. LEKIN PAISE NAI AYE ABHI TAK, CALL KIYA TO UTHATE NAI “kripaya line par bane rahe hamare sabhi adhikari aapko lootane ko teyaar hAI” .

  • Manish Kumar Mishra

    I was booking ticket on 11/25/15 while making the payment I got an error msg that transaction failed, however money deduct from my card. At the same time I booked the same ticket which was successful. After 2-3 days, I reviewed both transactions were successful. Therefore, I had to remove the other one. Due to cancellation of this, there is a deduction amount charged which has been done due to IRCTC fault because if did not get failed message, then I would not done another ticket for same destination. Below is the my transaction no#100000365846210. Please refund the deduction amount.

  • Venkatesh

    Give me our telugu customar care number

  • Venkatesh

    Hello sir i am cancelled tatcal ticket but not refund money this is my pnr number 4734571036

  • K Gandhimathi

    I have booked e ticket from chennai central to palani on 30-11-2015 Rs 567/- is transferred from my account to irctc acct but my ticket is not received to my phone by SMS or in my email I’d my travel date is 3-12-2015 I request early reply or pl refund the amount

  • prakash pandey

    i have booked a e-ticket from malda town to delhi dated 06 dec 2015.transfer id is 100000367217927 dt 27 nov15. but ticket not seen in eticket print. please clarify it. thank you

  • Piyush Barnwal

    Hiii I’m piyush Barnwal my irctc is blocked please check the account

  • DevKmr


  • A K Pathak

    Maine 19 Nov ko ticket Book kiy tha tatkal ka but wo conform nahi hua ..mujhe refund amount nahi mila hai..mera pnr no hai.2856579570 please refund it…

    • Josh Graves

      Kya ticket cancel karvayi thi?

  • pappu kumar

    i can’t receive the money back when i cancelled the ticket

  • Krishna Chaitanya

    hi i booked one ticket on 1st Nov, and now i am trying to take print the ticket, but it is not allowing and i tried to reach customer care also but there is no response from they why the govt people are maintaining the customer care with giving salaries to the persons.

  • abhishek mahajan

    Pathetic service nobody received calls

  • kartik sharma

    my pnr n. 8527695387 confirm seat s5 59 but in my mobile display disappear automatic what to do

  • Monu Pal

    bakwas site hai.. ticket cancel karne par kabhi paise refund ni karti,………

  • jwala pratap

    while ticket booking, amount debited fro our account. but tickets not booked so what to do

    • Jayesh Pawar

      Even same happened with me bro., what to do?

    • Hrishi

      Did u get ur money back

  • sapna ray

    kabhi galati se phone bhi utha liya karo… hum pagal hai jo jo ap pr bharosa karte hai

  • Aakash Ozha

    sucks indian railway. wtf where is ur toll free no. responding. where is suresh prabhu. kick him from his post.

  • Surendra K. Yadav

    sabse pahile aap apne TC ko trained kare ki wo customer ko information sahi de sake khas kar TDR ki, Ujjain station par TC ki galat information se mai TDR Galt file kar di or TDR msg aaya CR Repudiate. Or Toll Fee number band kar di jiya kyo ki koi uthata nahi hai

    • chandan kumar giri

      How is manage this site by irctc. amount should be refund in time to cancelled e-ticket. I was cancelled e-ticket tomorrow but not yet refund.bakhbas service


    kya serive dete ho koi no. lag hi nahi raha hai

    • sunil


  • shekhar

    sale bhosri ke irctc vale jis tarah se paise cut karta hai usi tarah wapas karne me gand kyo fatati hai behan ke loure call v pick nahi karta hai sale mera 401 rs wapas kar varna bahut bura hoga samjhe bhosri sale sare hue kele chilke irctc

  • Shriya Upadhyay

    I booked many tickets through IRCTC and cancelled it due to some problem but did not get full refund amount. Calling up on toll free numbers constantly but there is no reply. Kindly guide how to get full refund.

  • Hello sir good morning sir mera ticket 12-7-2015 confirm ho jayega ke nhi aap batado plz
    Ye pnr number : 2750548496

  • Vikas Ashok Gaur

    and the best part my refund money is still with IRCTC

  • Vikas Ashok Gaur

    Have sent this mail to 20 top officials of Vigilance team a week back. No revert by single official. Shows how strongly they are united and work as a team !!

  • Vikas Ashok Gaur

    Hello Vigilance Team,

    This is to escalate you the common disease of corruption that I still saw doing its best while travelling from Agra to Kalyan. One of my ticket was not confirmed and on my request to first TTE, I was assured of my getting a seat at Bhopal.

    The twist is here, the same TTE sold the vacant seats at the cost of Rs 300 to 500 to the one without tickets and in fact their own TTE seat number 63. The same activity I observed at Gwalior, Jhansi, Bhopal, Itarsi and Manmad.

    Mr, Gupta, TTE from Bhopal I remember where i despite my request to assign a seat sold his own seat of 63 number for 300rs though his mouth was opened big for 500rs. As per my calculation, a normal TTE of each coach assigned easily earned upto 2000 rs to 3000rs that too without receipt.

    Imagine the amount of disrespect and disgrace I faced. I followed my principle of not corrupting them by offering money upfront. The amazing part they all were professionally corrupted.

    Last but not the least, I did my part of alerting you so I can count myself in the list of those who wants to fight against corruption. I am inspired by our PM and Gabbar movie. Hope you get a time to watch the same. Its all the face shown how actually our system is running.

    My Details are as follows :

    Train number : 12138
    Date: 11-6-2015
    PNR : 2205255853

  • Abhinav Kumar

    1800 111 139 this number never get connected. Making fool …………. to their own citizen…… sirf inn logon ko badi badi batein karni aati hai service dene nahi aata ……………….. bakwas ……. log…..bakwas service.

    Aab to tatkal me site puri hak ho jati hai fully bad service provided by IRCTC

  • seshadri S

    Seshadri, Bangalore, I regret to state that hardly any assistance is forthcoming from the Customer Care, IRCTC just to change the password. After providing all the details in the respective columns as directed such as, Minimum 8 characters, one character in upper case and at least one number etc. but to no avail. The entire exercise took me more than 8 hours after receipt of temp passwords to login eight times but failed to reach a success. I do not know how to air my grievance as retaining the temporary password is not considered a healthy sign.

  • Dinesh Goyal

    irctc ka koi b number nai milta mails ka bhi koi reply nai ata tatkal ticket book ki conferm ho gyi account se payment b debit ho gyi but koi mgs nai aya mail aur call bhi ki koi reply nai koi solution batao mujhe loss ho raha he agar kuch solution he to plz call me 9988033443

    • Deepak Vishnoi

      Aaj mere sath bhi aisa hi hua

  • Biswa Panda

    139 se reply:-
    kripaya line par bane rahe hamare sabhi adhikari aapko lootane ko teyaar h pure right answer

  • Anoop Chaturvedi

    IRCT ki site bhi ek no ki ghatiya Tatkaal tkt time pe site he hang ho jaiti ya phit netywork error aa jata hai….Ye IRCTC wale apni dukaan band he kyon nahi kar dete agar service nahi deni to…..

  • vasudev chincholi


    My waiting list are booked but my account was deducted two time money and Ticket PNR No. is not showing but tranx is their and Transaction id : 100000235734686 & 100000235734675
    kindly refund my money

  • shaikh meheboob

    My waiting list are booked but my account was deducted and Ticket PNR No. is not showing but tranx is their and Transaction id : 100000230630289
    kindly refund my money

  • Narendra Komati

    Dear Sir/Madam,

    My Tatkal Ticket PNR No. 8135552352 and Transaction id : 100000227467981
    ticket not confirmed. I have to ask know about CKWL ticket is it
    cancelled or not in case cancelled can we refund the amount. please
    inform me as soon as possible i am waiting your reply.

  • krishna

    fake detail of all number

  • Raman

    Bakwas toll free no.hai.cancelled train no.12242 ka abhi tak refund nahi kiya. Chor hai yeh system.

  • tarun kumar

    Sir,mera ticket ka paisa Kat gya lekin ticket nhi mila kyoki paisa account s debit hote hi mera data connection error ho gya.plz help me,
    16-04-2015 KO raat m lagbhag 11:00 bje
    Lkr to hwh ka tckt tha

  • pardeep kumar

    ek bs irctc ke kr ke india piche h….
    is se to acha online booking bnd hi kr do..

  • pardeep kumar

    ek dam bkwas service……
    agr achi service nhi de skte to irctc band kr do..
    on line booking khtm kr do..
    seat book krte nhi… failure bol ke.. payment kaat lete h.. or seat b book nhi krte.. nd then refunbd b nhi krte…
    irctc bnd kro…

  • jayram

    Hello sir
    Sir mane online ticket kiya that or us ticket cancel kar waya tha or abhi tak mere account me refund nhi hua h
    Please check
    Cancellation id : 100000038982175
    And contect me 8141092387
    Email address :

    • Chester Calvin

      same problem wid me bro mera 15000 smthn block hua pda hai jo mere pas abhi refund nhi hua ise kam se kam 4 5 months ho gye hai

  • jyotshna

    government ke naam pe sirf loot macha rakhi hai… koi farak nahi hai gvnt and private service me..
    – unnecessary charges increasing day by day..
    -cancellation charge itna jada ki thodi milao toh dusri ticket aajaye.
    we r not getting much benefits as aspected from a govt. service/org.
    please take all feedback and take action soon.

  • Gaurav Jain

    1800111139 when the hell this system will improve …. what kind of helpline no. you people provide … never attended …. n only user of 5-6 selected banks can pay via debit card…. do you get commission from them or do have issues with others

  • saala koi bhi sarkar aa jaye the so called INDIAN RAILWAY always rremain “CRAP”….shame to be an indian where the govt. are always had big toalks & nothing to deliver…. 🙁 : 🙁

  • sachin

    Really very bad service par in logo koi farak nai padta hai,jo number chalta hi nai use rakha kyu hai chor salee


    sir mera ticket ka pasya kat gaya h or ticket nhi hua h sir please mere problam sol kero
    mera ticket pure se delhi tak tha 16 march 2015 ka nandan kanana exprace me AC3 tier ka

  • Sanjeev

    Bhut gatiya service hai, govt bhi aaisi hai inke khilaf kuch strict kadam nhi udhati hai

  • Rajesh

    I tried all the numbers no response expect 139.

    • subhendu

      1800111139 this no. is not toll free at all

  • mohit goel

    fully bewkuf banane ke liye numbers

  • mohit goel

    not recieve any cal this is very bad service daro yar modi raj hai
    i will do complain and fax in ministory

  • Jagan

    Thanks Indian customercare website..

    Hi Guys.. 01123340000 thsi number is working … ( Try to moring hours )

  • kannan

    very shoking 1800111139 is not a toll free no

  • bommuraj

    irctc customer care very very bad no call attend no response

  • hardik

    Koibhi toll free no pe contact nahi horhahe bacvas contact diya he ………

  • Shivaa

    Poor Responses

  • Anand Kumar

    IRCTC people are thiefs no no Our greatest INDIAN RAILWAYS are making them like that.
    They have given the license to sell the tkts and they are not refunding the TDR amount too.
    Even by dropping gentle reminders also they wont respond .
    Friends pls suggest me how to file a case against IRCTC

  • Nitesh Taunk

    irctc is a worst site. not refunded my money. after filing tdr they are showing regret. what the hell si this.
    The process of filing tdr was explained by their customer care. now they are saying you have to collect tdr certificate, the customer care person didn’t say anything.
    tollfree number is useless. never connects. irctc cheating their customers…..

  • Somesh Nishad

    chor hai saal irctc or congress k mantri sale irctc refund money behi 50% kat kar 9 month may vapas karte

  • Somesh Nishad

    chor hai saal irctc or congress k mantri saale irctc refund money behi 50% kat kar 9 month mai vapas karte

  • Somesh Nishad

    chor hai saal irctc or congress k mantri saale irctc refund money behi 50% kat kar 9 month may vaps karte

  • Somesh Nishad

    chor hai saal irctc or congress k mantri saale irctc refund money behi 50% kat kar 9 month may vapas

  • Somesh Nishad

    chor hai saal irctc or congress k mantri saale irctc refund money behi 50% kat kar 9 month may vapas karte

  • H L DOdiya

    i am tray to coneect on the no- 1800110139 since last ten days but not singel time i am enable to do it..

  • Shaik Mehboob

    We are unable to connect on 1800111139

  • raj

    are agar reservation nahi kar sakte to kis liye website banai

  • sonu bharti

    Its really shoking 1800111139 is not a toll free no…….this number is never been connected…………..i m shoked ki railway aisi ghatiya or bakwas service de rahi hai..

  • mrugen

    Sir , i have forget my password and also forget secret question .
    So please send me new password.
    And i have also send mail regarding to irctc icare .

  • kbc

    139 se reply:-
    kripaya line par bane rahe hamare sabhi adhikari aapko lootane ko teyaar h

  • kbc

    hame sharm aati h kya ham is desh k wasi h jaha sewa k naam par line par bane rahe 24 ghante yahi jawab milata h

  • kbc

    139 is not a toll free number it is chargeable….. and 1800 111 139 this number never get connected. Making fool …………. to their own citizen…… sirf inn logon ko badi badi batein karni aati hai service dene nahi aata ……………….. bakwas ……. log…..bakwas service.

  • nitish kumar jha

    1800111139 is not toll free number

  • umesh agrawal

    ye ek faltu site hai ye consumer ka id deactivate karte rahta hai

  • Sheetal Maurya

    139 is not a toll free number it is chargeable….. and 1800 111 139 this number never get connected. Making fool …………. to their own citizen…… sirf inn logon ko badi badi batein karni aati hai service dene nahi aata ……………….. bakwas ……. log…..bakwas service.

  • ashish

    bakwas bekar site paise lene k bad refund nhi krte kbhi time par…..

  • Jignesh Agnihotri

    bakwaas….not working

  • krishna

    numbers estharu meru okkadu kuda cl lift cheyatamu ledu weast ra meru

  • krishna

    weast numbers weast weast weat poooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooor

    • Amrutha modekurthy

      The customer care services are very poor