Amazon customer care number, toll free number, email and office address is provided below to help you send inquiries to Amazon India support and escalation officers.
Amazon Customer Care Details
Amazon Toll Free Number: 180030009009 (For Customers)
Amazon Customer Care Number: 022-30430101
Amazon Customer Care Email: Click Here for Contact Form
Media Inquiry Email: [email protected]
Seller Support Number: 1800-419-7355 (Toll Free Number)
Amazon India is one of the multi brand e-commerce companies in India. It has a vast selection of items from books, electronics, home appliances, apparel to grocery. All sold at a low prices with fast and reliable delivery.
Customers can shop on their website www.amazon.in or using the Amazon App for Android, Windows and iOS which offers an easy, fast and secure way to search, browse, compare offers, & shop online quickly and easily, at any time from anywhere.
Amazon is among the top 3 e-commerce companies in India. It claims to be the most customer centric company on Earth. But it is already facing tough competition from Indian Startups and other companies like flipkart and snapdeal. For example, the return policy of snapdeal is much more customer centric as they can return goods if they don’t like it without paying return shipping. This is not the case with Amazon India. However, if you insist, the amazon customer support will most definitely issue you a gift card/promo code for the same amount that you paid for return shipping. But this is one extra step.
For Sellers, Amazon India provides a world-class e-commerce platform where they can list their products for a small fees and benefit from the traffic on Amazon.in.
Amazon Customer Care Process
Buyers can contact support at Amazon toll free number 180030009009 or Amazon customer care number 022-30430101. You can also write to Amazon support by selecting the problem you are facing and then submitting a form Here. Note that the contact form appears only after you have selected the problem you are facing with your order or with returns and refunds or any other issue. One a ticket has been raised, you can continue the conversation simply by replying to the customer care emails.
If you are a seller on Amazon or want to sell on Amazon, then you can call Amazon Seller Support at 1800-419-7355.
Amazon India Grievances Redressal Procedure
If you do not receive a satisfactory resolution by customer care team, them you can escalate the issue to higher level customer care executives simply by replying to their emails. The second reply goes to a different set of Customer Care Executives who are authorized to work on escalated contacts. Same thing happens with the Phone Support or you can also ask then to transfer your call to their team leader.
Amazon India Social Profiles
Amazon India is present on all major social websites, where you can find the latest offers and news about the company. Some people also post their grievances on these social profiles and expect a faster resolution by Amazon customer care.
Facebook Fan Page : facebook.com/AmazonIN/
YouTube Channel : youtube.com/user/amazondotin
Twitter Handle : twitter.com/amazonIN
Google+ Page: plus.google.com/+AmazonInOfficial/
Pinterest Profile : pinterest.com/amazonin/
Instagram Profile: instagram.com/amazondotin/
Amazon India Head Office Address
Brigade Gateway,8th floor,
26/1, Dr. Rajkumar Road,