Idea Customer Care Number Toll Free Number

Idea customer care number, toll free number, email and office address is provided below to help you send inquiries to Idea Mobile support and its grievance/nodal officers.

Idea Customer Care Number: 12345 / 12347
Complaints & Requests: 198
Idea care :4444, Idea voice :54332
Info on call :54005, Travel on call :54003
Idea Power service :*121#

Idea cellular is 3rd largest telecom operator in India and has a good system for handling customer complaints and support requests. If you have an issue with idea services, you can call customer support at Idea customer care number 12345 or book a complaint at 198 (Toll Free) from your idea mobile. If you are not an idea customer then you can call Idea toll free number 1 800 270 0000

Regional Idea Customer Care Numbers

CityIdea Customer Care Number & Email
Andhra Pradesh9848012345
customercare@idea.adityabirla.com
Assam9085012345
customercare@idea.adityabirla.com
Bihar & Jharkhand9708012345
customercare@idea.adityabirla.com
Delhi NCR9891012345
customercare@idea.adityabirla.com
Gujarat9824012345
customercare@idea.adityabirla.com
Haryana9812012345
customercare@idea.adityabirla.com
Jammu, J&K
9086012345(Postpaid), 9086112345(Prepaid)
customercare@idea.adityabirla.com
Karnataka9844012345
customercare@idea.adityabirla.com
Kerala198, customercare@idea.adityabirla.com
Kolkata9088012345
customercare@idea.adityabirla.com
Madhya Pradesh & Chattisgarh9826012345
customercare@idea.adityabirla.com
Maharashtra & Goa9822012345
customercare@idea.adityabirla.com
Mumbai9702012345
customercare@idea.adityabirla.com
Orissa9090012345
customercare@idea.adityabirla.com
Punjab9814012347(Prepaid)
9814012345(Postpaid)
customercare@idea.adityabirla.com
Rajasthan9887012345
customercare@idea.adityabirla.com
Tamilnadu9092012345
customercare@idea.adityabirla.com
West Bengal09093012345
customercare@idea.adityabirla.com
North East States9089012345
customercare@idea.adityabirla.com
UP (East)9889012345
customercare@idea.adityabirla.com
UP (West)9837012345
customercare@idea.adityabirla.com

Idea Cellular Complaint Redress Procedure & Contact Details

About 95% of the customer complaints get resolved by the staff at call center or by the staff at Idea showrooms. However, there are times when you are not satisfied by the resolution provided by Idea Customer Care. In such cases you can approach the Nodal officers for the resolution of your complaint.

To contact Nodal officer, you must have the docket number/ticket number (Complaint Number) that was generated by the call center staff or staff at Idea showroom. So, its important that you first lodge a complaint with them even if you feel that they won’t be able to resolve the complaint. Once you have the docket number and 3 days have passed and the resolution provided is not satisfactory, then you can contact the nodal officers for your city/state as provided in the table below. Please note that Nodal officers only work between 9:30 AM to 6:30 PM Monday to Friday.

StateIdea Nodal Officer Email & Contact NumberIdea Appellate Authority Email & Fax Number
Andhra Pradeshgrievance.ap@idea.adityabirla.com
9948002229
appellate.ap@idea.adityabirla.com
040-66562222
Assamgrievance.assam@idea.adityabirla.com
9085008991
appellate.assam@idea.adityabirla.com
0361-2465436
Bihar & Jharkhandgrievance.bj@idea.adityabirla.com
9708297955
appellate.bj@idea.adityabirla.com
0612-2540352
Delhi & NCRgrievance.delhi@idea.adityabirla.com
9891905888
appellate.delhi@idea.adityabirla.com
9891905777
Gujaratgrievance.gujarat@idea.adityabirla.com
079-66714000 Extn.4246
appellate.gujarat@idea.adityabirla.com
079-66171518
Haryanagrievance.har@idea.adityabirla.com
9891905921
appellate.har@idea.adityabirla.com
N/A
Himachal Pradeshgrievance.hp@idea.adityabirla.com
9882108600
appellate.hp@idea.adityabirla.com
0172-2236347
Jammu & Kashmirgrievance.jk@idea.adityabirla.com
9086012350
appellate.jk@idea.adityabirla.com
NA
Karnatakagrievance.kar@idea.adityabirla.com
9844300183
appellate.kar@idea.adityabirla.com
080-22098312
Keralagrievance.kerala@idea.adityabirla.com
9656006680
appellate.kerala@idea.adityabirla.com
0484 2803121
Kolkatagrievance.kolk@idea.adityabirla.com
9088118991
appellate.kolk@idea.adityabirla.com
9088118995
Maharashtra & Goagrievance.mh@idea.adityabirla.com
09850003689 Extn: 3689
appellate.mp@idea.adityabirla.com
9850003999
Madhya Pradesh & Chattisgarhgrievance.mp@idea.adityabirla.com
0731-40 31 414 Extn: 2858
appellate.mh@idea.adityabirla.com
0731-2551304
Mumbaigrievance.mumbai@idea.adityabirla.com
9702097111
appellate.mumbai@idea.adityabirla.com
9594004994
North Eastgrievance.ne@idea.adityabirla.com
9089008991
appellate.ne@idea.adityabirla.com
0361-2465436
Orissagrievance.orissa@idea.adityabirla.com
0674-2725920 Extn.No.9414
appellate.orissa@idea.adityabirla.com
0674-2725987
Punjabgrievance.pun@idea.adityabirla.com
9855412766
appellate.pun@idea.adityabirla.com
0172-2236347
Rajasthangrievance.raj@idea.adityabirla.com
9887405611
appellate.raj@idea.adityabirla.com
0141-2724409
Tamil Nadugrievance.tn@idea.adityabirla.com
9092817259
appellate.tn@idea.adityabirla.com
9092905998
U. P. (East)grievance.upeast@idea.adityabirla.com
9889009210
appellate.upeast@idea.adityabirla.com
0522-4065349
U. P. (West)grievance.upw@idea.adityabirla.com
9917575109
appellate.upw@idea.adityabirla.com
9917575888
West Bengalgrievance.wb@idea.adityabirla.com
9093118991
appellate.wb@idea.adityabirla.com
9088118995

If the complaint is still not resolved within 10 days from registering the complaint at the Nodal officer, the consumer can approach the Appellate Authority for appeal, in the required format.

Idea Cellular Social Profiles

Idea Mobile is present on all major social websites, where you can find the latest offers and news about the company. If required, you may also post your grievances on these social profiles.

Facebook Fan Page : facebook.com/Idea/
YouTube Channel : youtube.com/user/ideacellularltd
Twitter Handle : twitter.com/ideacellular
Pinterest Profile : pinterest.com/ideacellular/

Idea Cellular Head Office Address

3rd & 5th Floor, Windsor Building,
Santacruz East, Mumbai – 400098
www.ideacellular.com

9 Responses to“Idea Customer Care Number Toll Free Number”

  1. tamilarasan
    December 9, 2013 at 8:40 am #

    very very poor custmer car for idea

  2. Naveen Namdeo
    November 15, 2013 at 5:11 pm #

    Apnya man manya ansor datya hay

  3. Naveen Namdeo
    November 15, 2013 at 5:10 pm #

    Veery pooar costmar ceer no responce to my problam and no halp

  4. arathy
    November 14, 2013 at 5:44 am #

    i want to cancel my sms offer rs 2 of 90 days automatic rental . please tell me how to cancel sms offer .

  5. August 16, 2013 at 8:21 am #

    I have recharged for 98 rupees data pack and once the limit is finished, the excess data that have been used is deducted from my main balance.
    The problem is, after finishing the permitted data it is not notified and there was no balance in my main account. Still data is available for me and while I recharged, a bulk charge of rupees 147 have been deducted from my account for only 7MB excess data usage.
    This is so unfair from idea to their customers, and if this is the way you use to increase your profit then this is so pathetic.
    If idea keep on doing this method then your customers are not dumps to stick on with you, there are lots of other network providers in India.

  6. July 18, 2013 at 4:49 am #

    before 1 month I purchased idea postpaid connection some numbers were MNP , but I am continuous follow up with idea team regularly last last 1 months but my all connection not activated yet and they are not able to provide me a suitable solution to me.
    some time not pick my call and some time they disconnect suddenly and they have not a proper information..
    so please tell, what I think about the idea services.
    So please tell me what I do..

    • Ashwani Sharma
      May 26, 2017 at 12:22 pm #

      Same problem with me. My number was port in idea in 26 march 2017 which has been closed and when checked online its neether in IDEA and not in DOCOMO. Both providers saying not at our end then where is my numbere. These mail ID’s unavailable(grievance.upw@idea.adityabirla.com, grievance.upw@idea.adityabirla.com)

  7. March 16, 2013 at 3:46 pm #

    sir, I want to know about unlimited internet plan of idea for laptop/pc use via net setter please help me. please send the detrail of plan on my mail id :- sumitkaushik320[at]gmail.com.
    if any one the plans please contact to me.
    thank you

  8. Romeo Samotra
    March 1, 2013 at 10:05 am #

    hello. . .

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