Idea customer care number, toll free number, email and office address is provided below to help you send inquiries to Idea Mobile support and its grievance/nodal officers.

Idea Customer Care Number: 12345 / 12347
Complaints & Requests: 198
Idea care :4444, Idea voice :54332
Info on call :54005, Travel on call :54003
Idea Power service :*121#

Idea cellular is 3rd largest telecom operator in India and has a good system for handling customer complaints and support requests. If you have an issue with idea services, you can call customer support at Idea customer care number 12345 or book a complaint at 198 (Toll Free) from your idea mobile. If you are not an idea customer then you can call Idea toll free number 1 800 270 0000

Regional Idea Customer Care Numbers

City Idea Customer Care Number & Email
Andhra Pradesh 9848012345
customercare@idea.adityabirla.com
Assam 9085012345
customercare@idea.adityabirla.com
Bihar & Jharkhand 9708012345
customercare@idea.adityabirla.com
Delhi NCR 9891012345
customercare@idea.adityabirla.com
Gujarat 9824012345
customercare@idea.adityabirla.com
Haryana 9812012345
customercare@idea.adityabirla.com
Jammu, J&K
9086012345(Postpaid), 9086112345(Prepaid)
customercare@idea.adityabirla.com
Karnataka 9844012345
customercare@idea.adityabirla.com
Kerala 198, customercare@idea.adityabirla.com
Kolkata 9088012345
customercare@idea.adityabirla.com
Madhya Pradesh & Chattisgarh 9826012345
customercare@idea.adityabirla.com
Maharashtra & Goa 9822012345
customercare@idea.adityabirla.com
Mumbai 9702012345
customercare@idea.adityabirla.com
Orissa 9090012345
customercare@idea.adityabirla.com
Punjab 9814012347(Prepaid)
9814012345(Postpaid)
customercare@idea.adityabirla.com
Rajasthan 9887012345
customercare@idea.adityabirla.com
Tamilnadu 9092012345
customercare@idea.adityabirla.com
West Bengal 09093012345
customercare@idea.adityabirla.com
North East States 9089012345
customercare@idea.adityabirla.com
UP (East) 9889012345
customercare@idea.adityabirla.com
UP (West) 9837012345
customercare@idea.adityabirla.com

Idea Cellular Complaint Redress Procedure & Contact Details

About 95% of the customer complaints get resolved by the staff at call center or by the staff at Idea showrooms. However, there are times when you are not satisfied by the resolution provided by Idea Customer Care. In such cases you can approach the Nodal officers for the resolution of your complaint.

To contact Nodal officer, you must have the docket number/ticket number (Complaint Number) that was generated by the call center staff or staff at Idea showroom. So, its important that you first lodge a complaint with them even if you feel that they won’t be able to resolve the complaint. Once you have the docket number and 3 days have passed and the resolution provided is not satisfactory, then you can contact the nodal officers for your city/state as provided in the table below. Please note that Nodal officers only work between 9:30 AM to 6:30 PM Monday to Friday.

State Idea Nodal Officer Email & Contact Number Idea Appellate Authority Email & Fax Number
Andhra Pradesh grievance.ap@idea.adityabirla.com
9948002229
appellate.ap@idea.adityabirla.com
040-66562222
Assam grievance.assam@idea.adityabirla.com
9085008991
appellate.assam@idea.adityabirla.com
0361-2465436
Bihar & Jharkhand grievance.bj@idea.adityabirla.com
9708297955
appellate.bj@idea.adityabirla.com
0612-2540352
Delhi & NCR grievance.delhi@idea.adityabirla.com
9891905888
appellate.delhi@idea.adityabirla.com
9891905777
Gujarat grievance.gujarat@idea.adityabirla.com
079-66714000 Extn.4246
appellate.gujarat@idea.adityabirla.com
079-66171518
Haryana grievance.har@idea.adityabirla.com
9891905921
appellate.har@idea.adityabirla.com
N/A
Himachal Pradesh grievance.hp@idea.adityabirla.com
9882108600
appellate.hp@idea.adityabirla.com
0172-2236347
Jammu & Kashmir grievance.jk@idea.adityabirla.com
9086012350
appellate.jk@idea.adityabirla.com
NA
Karnataka grievance.kar@idea.adityabirla.com
9844300183
appellate.kar@idea.adityabirla.com
080-22098312
Kerala grievance.kerala@idea.adityabirla.com
9656006680
appellate.kerala@idea.adityabirla.com
0484 2803121
Kolkata grievance.kolk@idea.adityabirla.com
9088118991
appellate.kolk@idea.adityabirla.com
9088118995
Maharashtra & Goa grievance.mh@idea.adityabirla.com
09850003689 Extn: 3689
appellate.mp@idea.adityabirla.com
9850003999
Madhya Pradesh & Chattisgarh grievance.mp@idea.adityabirla.com
0731-40 31 414 Extn: 2858
appellate.mh@idea.adityabirla.com
0731-2551304
Mumbai grievance.mumbai@idea.adityabirla.com
9702097111
appellate.mumbai@idea.adityabirla.com
9594004994
North East grievance.ne@idea.adityabirla.com
9089008991
appellate.ne@idea.adityabirla.com
0361-2465436
Orissa grievance.orissa@idea.adityabirla.com
0674-2725920 Extn.No.9414
appellate.orissa@idea.adityabirla.com
0674-2725987
Punjab grievance.pun@idea.adityabirla.com
9855412766
appellate.pun@idea.adityabirla.com
0172-2236347
Rajasthan grievance.raj@idea.adityabirla.com
9887405611
appellate.raj@idea.adityabirla.com
0141-2724409
Tamil Nadu grievance.tn@idea.adityabirla.com
9092817259
appellate.tn@idea.adityabirla.com
9092905998
U. P. (East) grievance.upeast@idea.adityabirla.com
9889009210
appellate.upeast@idea.adityabirla.com
0522-4065349
U. P. (West) grievance.upw@idea.adityabirla.com
9917575109
appellate.upw@idea.adityabirla.com
9917575888
West Bengal grievance.wb@idea.adityabirla.com
9093118991
appellate.wb@idea.adityabirla.com
9088118995

If the complaint is still not resolved within 10 days from registering the complaint at the Nodal officer, the consumer can approach the Appellate Authority for appeal, in the required format.

Idea Cellular Social Profiles

Idea Mobile is present on all major social websites, where you can find the latest offers and news about the company. If required, you may also post your grievances on these social profiles.

Facebook Fan Page : facebook.com/Idea/
YouTube Channel : youtube.com/user/ideacellularltd
Twitter Handle : twitter.com/ideacellular
Pinterest Profile : pinterest.com/ideacellular/

Idea Cellular Head Office Address

3rd & 5th Floor, Windsor Building,
Santacruz East, Mumbai – 400098
www.ideacellular.com

9 Replies to “Idea Customer Care Number Toll Free Number”

  1. sir, I want to know about unlimited internet plan of idea for laptop/pc use via net setter please help me. please send the detrail of plan on my mail id :- sumitkaushik320[at]gmail.com.
    if any one the plans please contact to me.
    thank you

  2. before 1 month I purchased idea postpaid connection some numbers were MNP , but I am continuous follow up with idea team regularly last last 1 months but my all connection not activated yet and they are not able to provide me a suitable solution to me.
    some time not pick my call and some time they disconnect suddenly and they have not a proper information..
    so please tell, what I think about the idea services.
    So please tell me what I do..

    1. Same problem with me. My number was port in idea in 26 march 2017 which has been closed and when checked online its neether in IDEA and not in DOCOMO. Both providers saying not at our end then where is my numbere. These mail ID’s unavailable(grievance.upw@idea.adityabirla.com, grievance.upw@idea.adityabirla.com)

  3. I have recharged for 98 rupees data pack and once the limit is finished, the excess data that have been used is deducted from my main balance.
    The problem is, after finishing the permitted data it is not notified and there was no balance in my main account. Still data is available for me and while I recharged, a bulk charge of rupees 147 have been deducted from my account for only 7MB excess data usage.
    This is so unfair from idea to their customers, and if this is the way you use to increase your profit then this is so pathetic.
    If idea keep on doing this method then your customers are not dumps to stick on with you, there are lots of other network providers in India.

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