IRCTC Customer Care Number, Toll Free Number

IRCTC customer care number, toll free number, regional numbers, emails and office address is provided below to help you send inquiries to IRCTC support.

IRCTC Customer Care Number, Toll Free Number

IRCTC Customer Care Number. 011-39340000, 011-23340000 (Most Reliable)
IRCTC Complaints/Suggestions Number: Call 138 or Text (SMS) your complaint to +919717630982
Report Dirty Coach/Toilet: Type “Clean” and SMS it to 58888
IRCTC Online Complaint Form: Click Here
IRCTC Security Matters Number: 182
IRCTC Station/Pantry Food Related Complaint: 1800 111 321 (Toll Free), 011-23345300
IRCTC E-Catering Customer Care Number: 1323, 0120-4383892-99
IRCTC Tourism Packages Number: 1800-110-139  (Toll Free)
IRCTC Customer Service Email:
Cancellation/Refund of E-tickets:
E-Catering Customer Care Email:

Indian Railway Catering and Tourism Corporation is a subsidiary of the Indian Railways that handles online ticketing, catering and tourism operations of the railways. We have provided important IRCTC customer care numbers at the top. You can call IRCTC customer care numbers for queries related to online ticketing, catering and tourism packages.

For ticketing complaints call 138 or 011-39340000 or SMS your complaint to +919717630982. Alternatively, you can submit your complaint online Here

For PNR Enquiry, you can also send an SMS. Write PNR in write option of your message box followed by your 10 Digit PNR Number and send it to 139.

If you don’t like the food served by panty car and on the station then you can call the toll free number 1800111321 between 7 am to 10 PM to lodge your complaint. The complaint can relate to anything including overcharging, less quantity or substandard quality. It will be addressed on real-time basis.

For e-catering bookings, complaints and feedback call 1323 or 0120-4383892-99 or email

IRCTC Regional Customer Care Numbers (Ticketing Support)

IRCTC Ahmedabad Customer Care Number : 079-2530-0000
IRCTC Bangalore Customer Care Number: 
IRCTC Chandigarh Customer Care Number: 172-2530-0000
IRCTC Chennai Customer Care Number: 044-2530-0000
IRCTC Delhi/NCR Customer Care Number: 011-3934-0000
IRCTC Hyderabad Customer Care Number: 040-2530-0000
IRCTC Jaipur Customer Care Number: 0141-4020194
IRCTC Mumbai Customer Care Number: 022-2530-0000

IRCTC Catering Customer Care Numbers

IRCTC Online eCatering Number (Third Party Caterers): 1323, 0120-4383892-99
IRCTC Railway Catering/Food Complaints/Feedback Number: 1800 111 321

IRCTC Tourism Customer Care Numbers

Tourism Package Inquiry Number: 1800-110-139  (Toll Free)
For Hotel Query: 9313223344

IRCTC Customer Care Emails

1. for I-tickets/e-ticket complaints
2. for cancellation of E-tickets, refund and failed transactions.
3.  for queries/requests related to e-catering.
4. for Mumbai suburban season tickets.
5. for tour packages by IRCTC

IRCTC Office Address

Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor,Statesman House,
Barakhamba Road, New Delhi 110001.
Fax: 011-23345400


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Gokul sai

Sir I have booked a ticket transaction ID: 100001284309464. My transaction is failed but money debited from my account. Is money will refund???

Most probably it will get refunded automatically. But if its not then simply send an email to


sir I have booked ticket pnr no. 244780938 but ticket could not confirm but till now I have not received refund

Kilani Surya Prakasa Rao

Sir, I have reserved tickets through IRCTC for 3rd Ac. for 20-12-2017. But on 21-12-2017 my daughters got Important Examinations. Can I postpone my journey for January, 2018 or February,2018 without minimum charges.

Cancel your ticket and do a fresh booking for new dates… You can not change travel dates without cancellation.

sanjay khandwekar

it is true that IRCTC are not attending any phone calls of customers…. all numbers should be updated urgently…..


Yes. The message that comes is “the customer is busy”or “this phone number is not working”. Icould never talk to them.

m lokeshwara rao


i need irctc agent login

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