IRCTC customer care number, toll free number, regional numbers, emails and office address is provided below to help you send inquiries to IRCTC support.
IRCTC Customer Care Number, Toll Free Number
IRCTC Customer Care Number. 011-39340000, 011-23340000 (Most Reliable)
IRCTC Complaints/Suggestions Number: Call 138 or Text (SMS) your complaint to +919717630982
Report Dirty Coach/Toilet: Type “Clean” and SMS it to 58888
IRCTC Online Complaint Form: Click Here
IRCTC Security Matters Number: 182
IRCTC Station/Pantry Food Related Complaint: 1800 111 321 (Toll Free), 011-23345300
IRCTC E-Catering Customer Care Number: 1323, 0120-4383892-99
IRCTC Tourism Packages Number: 1800-110-139 (Toll Free)
IRCTC Customer Service Email: email@example.com
Cancellation/Refund of E-tickets: firstname.lastname@example.org
E-Catering Customer Care Email: customercare.ecatering@irctc.
Indian Railway Catering and Tourism Corporation is a subsidiary of the Indian Railways that handles online ticketing, catering and tourism operations of the railways. We have provided important IRCTC customer care numbers at the top. You can call IRCTC customer care numbers for queries related to online ticketing, catering and tourism packages.
For ticketing complaints call 138 or 011-39340000 or SMS your complaint to +919717630982. Alternatively, you can submit your complaint online Here
For PNR Enquiry, you can also send an SMS. Write PNR in write option of your message box followed by your 10 Digit PNR Number and send it to 139.
If you don’t like the food served by panty car and on the station then you can call the toll free number 1800111321 between 7 am to 10 PM to lodge your complaint. The complaint can relate to anything including overcharging, less quantity or substandard quality. It will be addressed on real-time basis.
For e-catering bookings, complaints and feedback call 1323 or 0120-4383892-99 or email customercare.ecatering@irctc.
IRCTC Regional Customer Care Numbers (Ticketing Support)
IRCTC Ahmedabad Customer Care Number : 079-2530-0000
IRCTC Bangalore Customer Care Number: 080-2530-0000
IRCTC Chandigarh Customer Care Number: 172-2530-0000
IRCTC Chennai Customer Care Number: 044-2530-0000
IRCTC Delhi/NCR Customer Care Number: 011-3934-0000
IRCTC Hyderabad Customer Care Number: 040-2530-0000
IRCTC Jaipur Customer Care Number: 0141-4020194
IRCTC Mumbai Customer Care Number: 022-2530-0000
IRCTC Catering Customer Care Numbers
IRCTC Online eCatering Number (Third Party Caterers): 1323, 0120-4383892-99
IRCTC Railway Catering/Food Complaints/Feedback Number: 1800 111 321
IRCTC Tourism Customer Care Numbers
Tourism Package Inquiry Number: 1800-110-139 (Toll Free)
For Hotel Query: 9313223344
IRCTC Customer Care Emails
1. email@example.com for I-tickets/e-ticket complaints
2. firstname.lastname@example.org for cancellation of E-tickets, refund and failed transactions.
4. email@example.com for Mumbai suburban season tickets.
5. firstname.lastname@example.org, email@example.com for tour packages by IRCTC
IRCTC Office Address
Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor,Statesman House,
Barakhamba Road, New Delhi 110001.