IRCTC customer care number, toll free number, regional numbers, emails and office address is provided below to help you send inquiries to IRCTC support.

IRCTC Customer Care Number, Toll Free Number

IRCTC Customer Care Number. 0755-6610661 , 0755-3934141 (Language: Hindi and English)
IRCTC Complaints/Suggestions Number: Text (SMS) your complaint to +919717630982
Report Dirty Coach/Toilet: Type “Clean” and SMS it to 58888
IRCTC Online Complaint Form: Click Here
IRCTC Security Matters Number: 182
IRCTC Station/Pantry Food Related Complaint: 1800 111 321 (Toll Free), 011-23345300
IRCTC E-Catering Customer Care Number: 1323, 0120-4383892-99
IRCTC Tourism Packages Number: 1800-110-139  (Toll Free)
IRCTC Customer Service Email: [email protected]
Cancellation/Refund of E-tickets: [email protected]
E-Catering Customer Care Email: [email protected]com
Mumbai Suburban Season tickets: [email protected]

Indian Railway Catering and Tourism Corporation is a subsidiary of the Indian Railways that handles online ticketing, catering and tourism operations of the railways. We have provided important IRCTC customer care numbers at the top. You can call IRCTC customer care numbers for queries related to online ticketing, catering and tourism packages.

For ticketing complaints call 0755-6610661, 0755-3934141 or SMS your complaint to +919717630982. Alternatively, you can submit your complaint online Here

For PNR Enquiry, you can also send an SMS. Write PNR in write option of your message box followed by your 10 Digit PNR Number and send it to 139.

If you don’t like the food served by panty car and on the station then you can call the toll free number 1800111321 between 7 am to 10 PM to lodge your complaint. The complaint can relate to anything including overcharging, less quantity or substandard quality. It will be addressed on real-time basis.

For e-catering bookings, complaints and feedback call 1323 or 0120-4383892-99 or email [email protected]com

IRCTC Regional Customer Care Numbers (Ticketing Support)

IRCTC Ahmedabad Customer Care Number : 079-2530-0000
IRCTC Bangalore Customer Care Number: 
IRCTC Chandigarh Customer Care Number: 172-2530-0000
IRCTC Chennai Customer Care Number: 044-2530-0000
IRCTC Delhi/NCR Customer Care Number: 011-3934-0000
IRCTC Hyderabad Customer Care Number: 040-2530-0000
IRCTC Jaipur Customer Care Number: 0141-4020194
IRCTC Mumbai Customer Care Number: 022-2530-0000

IRCTC Catering Customer Care Numbers

IRCTC Online eCatering Number (Third Party Caterers): 1323, 0120-4383892-99
IRCTC Railway Catering/Food Complaints/Feedback Number: 1800 111 321

IRCTC Tourism Customer Care Numbers

Tourism Package Inquiry Number: 1800-110-139  (Toll Free)
For Hotel Query: 9313223344

IRCTC Customer Care Emails

1. [email protected] for I-tickets/e-ticket complaints
2. [email protected] for cancellation of E-tickets, refund and failed transactions.
3. [email protected]com  for queries/requests related to e-catering.
4. [email protected] for Mumbai suburban season tickets.
5. [email protected][email protected] for tour packages by IRCTC

IRCTC Office Address

Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor,Statesman House,
Barakhamba Road, New Delhi 110001.
Fax: 011-23345400


113 Replies to “IRCTC Customer Care Number, Toll Free Number”

  1. 139 is not a toll free number it is chargeable….. and 1800 111 139 this number never get connected. Making fool …………. to their own citizen…… sirf inn logon ko badi badi batein karni aati hai service dene nahi aata ……………….. bakwas ……. log…..bakwas service.

  2. Sir , i have forget my password and also forget secret question .
    So please send me new password.
    And i have also send mail regarding to irctc icare .

  3. irctc is a worst site. not refunded my money. after filing tdr they are showing regret. what the hell si this.
    The process of filing tdr was explained by their customer care. now they are saying you have to collect tdr certificate, the customer care person didn’t say anything.
    tollfree number is useless. never connects. irctc cheating their customers…..

  4. IRCTC people are thiefs no no Our greatest INDIAN RAILWAYS are making them like that.
    They have given the license to sell the tkts and they are not refunding the TDR amount too.
    Even by dropping gentle reminders also they wont respond .
    Friends pls suggest me how to file a case against IRCTC

  5. sir mera ticket ka pasya kat gaya h or ticket nhi hua h sir please mere problam sol kero
    mera ticket pure se delhi tak tha 16 march 2015 ka nandan kanana exprace me AC3 tier ka

  6. saala koi bhi sarkar aa jaye the so called INDIAN RAILWAY always rremain “CRAP”….shame to be an indian where the govt. are always had big toalks & nothing to deliver…. 🙁 : 🙁

  7. 1800111139 when the hell this system will improve …. what kind of helpline no. you people provide … never attended …. n only user of 5-6 selected banks can pay via debit card…. do you get commission from them or do have issues with others

  8. government ke naam pe sirf loot macha rakhi hai… koi farak nahi hai gvnt and private service me..
    – unnecessary charges increasing day by day..
    -cancellation charge itna jada ki thodi milao toh dusri ticket aajaye.
    we r not getting much benefits as aspected from a govt. service/org.
    please take all feedback and take action soon.

  9. Hello sir
    Sir mane online ticket kiya that or us ticket cancel kar waya tha or abhi tak mere account me refund nhi hua h
    Please check
    Cancellation id : 100000038982175
    And contect me 8141092387
    Email address : [email protected]

    1. same problem wid me bro mera 15000 smthn block hua pda hai jo mere pas abhi refund nhi hua ise kam se kam 4 5 months ho gye hai

  10. ek dam bkwas service……
    agr achi service nhi de skte to irctc band kr do..
    on line booking khtm kr do..
    seat book krte nhi… failure bol ke.. payment kaat lete h.. or seat b book nhi krte.. nd then refunbd b nhi krte…
    irctc bnd kro…

  11. Sir,mera ticket ka paisa Kat gya lekin ticket nhi mila kyoki paisa account s debit hote hi mera data connection error ho gya.plz help me,
    16-04-2015 KO raat m lagbhag 11:00 bje
    Lkr to hwh ka tckt tha

  12. Dear Sir/Madam,

    My Tatkal Ticket PNR No. 8135552352 and Transaction id : 100000227467981
    ticket not confirmed. I have to ask know about CKWL ticket is it
    cancelled or not in case cancelled can we refund the amount. please
    inform me as soon as possible i am waiting your reply.

  13. My waiting list are booked but my account was deducted and Ticket PNR No. is not showing but tranx is their and Transaction id : 100000230630289
    kindly refund my money

  14. sir

    My waiting list are booked but my account was deducted two time money and Ticket PNR No. is not showing but tranx is their and Transaction id : 100000235734686 & 100000235734675
    kindly refund my money

  15. IRCT ki site bhi ek no ki ghatiya Tatkaal tkt time pe site he hang ho jaiti ya phit netywork error aa jata hai….Ye IRCTC wale apni dukaan band he kyon nahi kar dete agar service nahi deni to…..

  16. 139 se reply:-
    kripaya line par bane rahe hamare sabhi adhikari aapko lootane ko teyaar h pure right answer

  17. irctc ka koi b number nai milta mails ka bhi koi reply nai ata tatkal ticket book ki conferm ho gyi account se payment b debit ho gyi but koi mgs nai aya mail aur call bhi ki koi reply nai koi solution batao mujhe loss ho raha he agar kuch solution he to plz call me 9988033443

  18. Seshadri, Bangalore, I regret to state that hardly any assistance is forthcoming from the Customer Care, IRCTC just to change the password. After providing all the details in the respective columns as directed such as, Minimum 8 characters, one character in upper case and at least one number etc. but to no avail. The entire exercise took me more than 8 hours after receipt of temp passwords to login eight times but failed to reach a success. I do not know how to air my grievance as retaining the temporary password is not considered a healthy sign.

  19. 1800 111 139 this number never get connected. Making fool …………. to their own citizen…… sirf inn logon ko badi badi batein karni aati hai service dene nahi aata ……………….. bakwas ……. log…..bakwas service.

    Aab to tatkal me site puri hak ho jati hai fully bad service provided by IRCTC

  20. Hello Vigilance Team,

    This is to escalate you the common disease of corruption that I still saw doing its best while travelling from Agra to Kalyan. One of my ticket was not confirmed and on my request to first TTE, I was assured of my getting a seat at Bhopal.

    The twist is here, the same TTE sold the vacant seats at the cost of Rs 300 to 500 to the one without tickets and in fact their own TTE seat number 63. The same activity I observed at Gwalior, Jhansi, Bhopal, Itarsi and Manmad.

    Mr, Gupta, TTE from Bhopal I remember where i despite my request to assign a seat sold his own seat of 63 number for 300rs though his mouth was opened big for 500rs. As per my calculation, a normal TTE of each coach assigned easily earned upto 2000 rs to 3000rs that too without receipt.

    Imagine the amount of disrespect and disgrace I faced. I followed my principle of not corrupting them by offering money upfront. The amazing part they all were professionally corrupted.

    Last but not the least, I did my part of alerting you so I can count myself in the list of those who wants to fight against corruption. I am inspired by our PM and Gabbar movie. Hope you get a time to watch the same. Its all the face shown how actually our system is running.

    My Details are as follows :

    Train number : 12138
    Date: 11-6-2015
    PNR : 2205255853

  21. Have sent this mail to 20 top officials of Vigilance team a week back. No revert by single official. Shows how strongly they are united and work as a team !!

  22. Hello sir good morning sir mera ticket 12-7-2015 confirm ho jayega ke nhi aap batado plz
    Ye pnr number : 2750548496

  23. I booked many tickets through IRCTC and cancelled it due to some problem but did not get full refund amount. Calling up on toll free numbers constantly but there is no reply. Kindly guide how to get full refund.

  24. sale bhosri ke irctc vale jis tarah se paise cut karta hai usi tarah wapas karne me gand kyo fatati hai behan ke loure call v pick nahi karta hai sale mera 401 rs wapas kar varna bahut bura hoga samjhe bhosri sale sare hue kele chilke irctc

  25. sabse pahile aap apne TC ko trained kare ki wo customer ko information sahi de sake khas kar TDR ki, Ujjain station par TC ki galat information se mai TDR Galt file kar di or TDR msg aaya CR Repudiate. Or Toll Fee number band kar di jiya kyo ki koi uthata nahi hai

    1. How is manage this site by irctc. amount should be refund in time to cancelled e-ticket. I was cancelled e-ticket tomorrow but not yet refund.bakhbas service

  26. hi i booked one ticket on 1st Nov, and now i am trying to take print the ticket, but it is not allowing and i tried to reach customer care also but there is no response from they why the govt people are maintaining the customer care with giving salaries to the persons.

  27. Maine 19 Nov ko ticket Book kiy tha tatkal ka but wo conform nahi hua ..mujhe refund amount nahi mila hai..mera pnr no hai.2856579570 please refund it…


  29. i have booked a e-ticket from malda town to delhi dated 06 dec 2015.transfer id is 100000367217927 dt 27 nov15. but ticket not seen in eticket print. please clarify it. thank you

  30. I have booked e ticket from chennai central to palani on 30-11-2015 Rs 567/- is transferred from my account to irctc acct but my ticket is not received to my phone by SMS or in my email I’d my travel date is 3-12-2015 I request early reply or pl refund the amount

  31. I was booking ticket on 11/25/15 while making the payment I got an error msg that transaction failed, however money deduct from my card. At the same time I booked the same ticket which was successful. After 2-3 days, I reviewed both transactions were successful. Therefore, I had to remove the other one. Due to cancellation of this, there is a deduction amount charged which has been done due to IRCTC fault because if did not get failed message, then I would not done another ticket for same destination. Below is the my transaction no#100000365846210. Please refund the deduction amount.

  32. 10 DIN HO GAYE TICKET CANCEL KI .. LEKIN PAISE NAI AYE ABHI TAK, CALL KIYA TO UTHATE NAI “kripaya line par bane rahe hamare sabhi adhikari aapko lootane ko teyaar hAI” .

  33. Dear Sir,

    I was booking train reservation through E-TICKET from Ranchi (RNC) To New Delhi (NDLS) on 14/03/2016 & 15/03/2016, for the journey on 29/04/2016, but PNR no. & passenger details are not generated,

    IRCTC charged Rs. 4105.8/- and Rs 4105.8/- (second attempt) for non-booking of e-tickets, mode of payment is Citibank credit card, transaction details are as follows :

    Transaction ID : 100000461267733 (1st attempt) & 100000461961524 (2nd attempt)
    PNR No : Not generated
    Train No/Name: 12877 / RNC GARIB RATH
    Class : 3 AC
    DOJ : 29/04/2016
    Ticket Type : E-ticket

    Payment Details:
    Payment option : Visa/Master Card
    Ticket Charge : Rs. 4060/- (1st attempt) & Rs. 4060/- (2nd attempt)
    Total Charges : Rs. 4105.8/- (1st attempt) & Rs. 4105.8/- (2nd attempt)

    pls look into the matter and revert the amount to Citibank .


    Brajendra Jerai

  34. s very poor…money not refunded..also they detect some amount daily(5.26 rupess from my account,dont know why)IRCTC (TIPS/SCG?POS?IRCTC?DT.11-MA) 5.26 rupees

  35. loads of trouble in generation in new login still trying to mail and contact u people no customer cvare number is contactable

    man i WANT 2 GENERATE this for my personal use u might b providing it to agents but what about the consumers

  36. The whole universe knows that train no 12716 was cancèlled on 20.02.2016 due to the rail roko agitation in haryana, but the railways. When i asked for refund of pnr2415262595, i was informed that train was not cancelled as per railways records. This means the railways had not refunded lacs of rs. For this train and many people like me may be harassed. We all have only hope left with us is the consumer court unless the railways themselves relize and rectify their records

  37. my dear sir my requste
    passenge name wrong ayindi aduke eppude nuvve currecte chayalli sir
    passenge cuirrecte name naveenkumar
    passenger wrong name nakeenkumar ayindi please sir

  38. I am trying 011-23345400 / 011-23340000 / 25300000 these numbers since last 2 days, but it seems nobody bother to pickup the call…..Really very very bad service on of Indian Railways…

  39. hi ,
    sir/ mam,
    gourav kumar pradhan , i have canclelled one ticket PNR Number: 4227439096
    refund amount of Rs. 305
    pay amount of rs . 625
    why ? our company tacking 50% amounts… take action otherwise i will published on paper irctc company is fack….

  40. Indian Railways and Indian Government the most useless thing in the whole world.. Govt Employees kaam karte nahi hai salary paet me daal do inke bas.. koi complaint ho toh inke number nahi lagte hai.. Rail budget k naam pe apni jeb bharte hai or tarakki kahi nazar nahi aati.. phone attend krne k liye employee nahi rkhte hai.. log berozgaar baithe hai par ye salary nahi dena chahte isliye log nahi h jo customer k queries ko sun sake.. bakwas railways Chor IRCTC. Wese kehte hai hum 24*7hrs available hai par bhagwan hi jaane kaha pe.. na phn uthate hai or na hi e-mails ka reply krte h.. or agar Reservation centre complaint le kar jao toh wo kehte hai IRCTC pvt company hai hum kuch nahi kar sakte.. sab chor hai.

  41. सब झूठ हैँ एक भी नम्बर रिसीव नही किया जाता
    और 5-10 का बैलेंस भी काट लिया जाता है सब कमीने है

  42. sir mera ticket ka paisa kat gaya hai or ticket bhi nhi hua hai sir please mere problam sol kere mera ticket samastipur se hawra tak tha 28 march 2017 ka mithila express ka

  43. it is true that IRCTC are not attending any phone calls of customers…. all numbers should be updated urgently…..

    1. Yes. The message that comes is “the customer is busy”or “this phone number is not working”. Icould never talk to them.

  44. Sir, I have reserved tickets through IRCTC for 3rd Ac. for 20-12-2017. But on 21-12-2017 my daughters got Important Examinations. Can I postpone my journey for January, 2018 or February,2018 without minimum charges.

  45. Sir I have booked a ticket transaction ID: 100001284309464. My transaction is failed but money debited from my account. Is money will refund???

  46. somebody else is using my account of irctc & i have given a mail to block my account in immediate basis…..Everyday somebody is booking ticket he is utlizing my account,mail id & phone also…Please talke it in serious matter & block the id

  47. Sir my pnr no2510134095 and train number 14321 my ticket tatkal booking is 27 June but ticket not confirm and my amount not refund plz my payment refund

  48. I have been trying to open IRCTC new web site for last two days and it is not working. It does not even go to their main page. I tried the APP and it does not work as well.

  49. I booked a ticket from RAJENDRANAGAR to KOLKATA in the tatkal section the amount is being deducted and a pop up shows my booking is not confirmed it is very urgent for me to visit kolkata . I din’t got any message till now about the booking i dont have the pnr number as well please help me out.Is my money is being stuck somewhere or my booking will be done i did it with my phone there is no information regarding the last booking . please look into the matter

  50. Can we have a pleasant life as a passenger or as a track side residents? Due to unwanted Honking by train drivers , whole Indian cities, trackside areas have become hell. even the buses coming by highway for more than 500 Km also hardly honk a few times…but the train drivers honk 1000s of times simply. they used to drive lorries earlier?

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